If you are working with the subject of customer dialog we guarantee you will find innovative know-how, the newest trends, up-to-date strategies and technical solutions.

Europe’s leading event for customer service, communication and call centre is the biggest knowledge platform because of its perfect combination of congress and exhibition. The ideal scope for networking, business and knowledge transfer.

CCW is meeting point for the Who’s who of the branch. 7.500 visitors and 250 exhibitors participated in 2013.

5 good reasons!
Why you should be at CCW 2014:

1. The number 1 in Europe
   For years, CCW has remained unchallenged as the leading European event for customer service and call centres management.
   
   
2. Record result
   In 2013, CCW set a new record of 7,500 visitors. As a result of our continuous development, we expect this impressive number of visitors to increase further in 2014.
   
   
3. New trade fair concept
   A new fresh room design creates an attractive exhibition area with an optimum distribution of the highlights and, for the first time networking zones integrated into the trade fair. Alongside the visitors, exhibitors will make optimum use of these facilities.
   
   
4. Contacts
   Meet the top levels of business leaders and leading decision makers of the industry.
   
   
5. Innovation
   CCW is the ideal place to present new products and services. Anything that convinces visitors at CCW will soon have the whole market talking!

CCW 2014 – where the industry decision-makers meet, network and make plans for the future.

This is what our exhibitors say:

"CCW –No1 sector meeting in Europe"
Sabine Winterkamp
Voxeo Germany GmbH

"The increasing quality of multichannel discussions was remarkable – WELL DONE!"
Dirk Scholand
eGain Deutschland GmbH