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Preview 2014
The congress programme of the CCW 2014 will be |
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Review Congress 2013 |
Overview 2013
Innovation-Day - 25 February 2013 speeches held in German
How do I design my Contact Center?
Innovative use of people, technology
and processes
Discover in practical terms how to employ people, technology and processes innovatively for an optimum and individualised design for your contact center. Also, look forward to a live tour at REWE-Foodservice Contact Center to find
out about the latest innovations and best practice.
Full programm: Innovation Day (only available in German)
Congress - 26 - 27 February 2013
Congress - Day 1
Customer service of the future: what is the way forward?
Call Center strategies, trends and visions:
- Strategies for the customer service of tomorrow
- Next generation: Facebook instead of call centers?
- Employee of the future: workplace design, recruiting, lifelong learning
- Careers in customer service: what jobs are there?
The Champions on Stage
CAt-Award 2013 – 6 pm
Full program: Congress - Day 1
Congress - Day 2
Customer loyalty: Is the customer willing to pay for more service?
Morning Plenum: Keynotes, know-how & inspiration at the highest level
Parallel expert forums: Online or Offline? Inhouse or Outsourcing?
Let's get ready to rumble
CCW-Party 2013 – 7 pm
Full program: Congress - Day 2
Workshops - 28 February 2013 speeches held in German
Your personal knowledge schedule
Combine 2 half-day workshops and broaden your individual topic focus. Be inspired by industry experts, best practice and site visits!
Full Programm: Workshops (only available in German)
Review: Congress program
Contact
Stefanie Nüchtern
Congress Manager
E-mail 
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