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Congress Impressions

Preview 2014

 

The congress programme of the CCW 2014 will be
available in July 2013.
Please leave us a message here and we keep you updated.

 

Review Congress 2013

 
Congress 2013
Strategies for the customer service of the future

You as an industry expert should not be missing it, when Europe’s biggest platform for knowledge transfer, networking, suppliers and service providers – all about customer service and contact center management – takes place in the Estrel Convention Center in Berlin from 25 to 28 February 2013. Share your experience with more than 50 top-speakers and debaters.

 

 
Your motto 2013: “Because customers don’t just call…”

  • Customer retention
    Is the customer prepared to pay for more service?

  • Online or offline?
    Integrated concepts for addressing customers individually

  • Inhouse versus Outsourcing
    Failure and success examples

  • Inhouse versus Outsourcing
    Costs or values?

  • Employee management of the future
    Recruiting, workplace design, motivation

  • How do I design my contact center?
    Innovative use of people, technology and processes

 

Be part of the biggest trade fair in Europe!

  • More than 250 international exhibitors, more than 7,700 international visitors
  • Highlights: Enjoy the LiveCallCenter in action & our CAt-Award for the Call Center Manager 2013

 

KEYNOTES:

 

 

Rüdiger Grube


Dr. Rüdiger Grube
Deutsche Bahn AG


 

 

 

 

Marc Perry


Marc Perry
MyBrands Zalando
eServices GmbH & Co. KG

Michael Hohenbild


Michael Hohenbild
Deutsche Bank Privat- und
Geschäftskunden AG



 

Michael Kübel


Michael Kübel
Vaillant Group

Jens Redmer


Jens Redmer

Google Germany GmbH

 


Congress overview




Review: Congress program

Program CCW 2013Download the program of
CCW 2013!

View brochure!

 

 
Contact
Stefanie Nüchtern
Stefanie Nüchtern
Congress Manager
E-mail

Tel:  +49 (0) 61 96 / 47 22 - 648
Fax: +49 (0) 61 96 / 47 22 - 616
 
 
 
Management Circle AG CallCenterWorld®