You as an industry expert should not be missing it, when Europe’s biggest platform for knowledge transfer, networking, suppliers and service providers – all about customer service and contact center management – takes place in the Estrel Convention Center in Berlin from 25 to 28 February 2013. Share your experience with more than 50 top-speakers and debaters.

• Customer retention
  Is the customer prepared to pay for more service?
  
  
• Online or offline?
  Integrated concepts for addressing customers individually
  
  
• Inhouse versus Outsourcing
  Failure and success examples
  
  
• Inhouse versus Outsourcing
  Costs or values?
  
  
• Employee management of the future
  Recruiting, workplace design, motivation
  
  
• How do I design my contact center?
  Innovative use of people, technology and processes

Be part of the biggest trade fair in Europe!

• More than 250 international exhibitors, more than 7,700 international visitors
• Highlights: Enjoy the LiveCallCenter in action & our CAt-Award for the Call Center Manager 2013

KEYNOTES:

Marc Perry MyBrands Zalando eServices GmbH & Co. KG	Michael Hohenbild Deutsche Bank Privat- und Geschäftskunden AG
Michael Kübel Vaillant Group	Jens Redmer Google Germany GmbH

Congress overview