CallCenterWorld 2012 – Customer Service reinvented
If you live customer dialogue you’ll love this event! The visitor record 2011 shows it: 7,600 participants experienced it live.
Your thematic focus: The human factor – the employee, the customer, the stringent critic. How can CRM and service quality be implemented under cost pressure and stress factors and considering ethics and honesty in the digital age 3.0? And what is today’s value of privacy, waiting times and service quality? Lots of questions, but one certainty: customer communication and service structures are changing stronger than ever before.
CallCenterWorld 2012 offers answers, best practice, successes and evaluations of process optimisation, complaint management, data protection, employee management, CRM and quality implementation. Contacts will be established on site, knowledge exchanged, the future will be discussed, deals will be closed, best practice will be lived, and the best will be honoured. We look forward to meeting you in Berlin!
If you live customer dialogue you’ll love this event! The visitor record 2011 shows it: 7,600 participants experienced it live.
Your thematic focus: The human factor – the employee, the customer, the stringent critic. How can CRM and service quality be implemented under cost pressure and stress factors and considering ethics and honesty in the digital age 3.0? And what is today’s value of privacy, waiting times and service quality? Lots of questions, but one certainty: customer communication and service structures are changing stronger than ever before.
CallCenterWorld 2012 offers answers, best practice, successes and evaluations of process optimisation, complaint management, data protection, employee management, CRM and quality implementation. Contacts will be established on site, knowledge exchanged, the future will be discussed, deals will be closed, best practice will be lived, and the best will be honoured. We look forward to meeting you in Berlin!
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