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23 days to CCW
CallCenterWorld®
CallCenterWorld 2012 – Customer Service reinvented

If you live customer dialogue you’ll love this event! The visitor record 2011 shows it: 7,600 participants experienced it live.

Your thematic focus: The human factor – the employee, the customer, the stringent critic. How can CRM and service quality be implemented under cost pressure and stress factors and considering ethics and honesty in the digital age 3.0? And what is today’s value of privacy, waiting times and service quality? Lots of questions, but one certainty: customer communication and service structures are changing stronger than ever before.

CallCenterWorld 2012 offers answers, best practice, successes and evaluations of process optimisation, complaint management, data protection, employee management, CRM and quality implementation. Contacts will be established on site, knowledge exchanged, the future will be discussed, deals will be closed, best practice will be lived, and the best will be honoured. We look forward to meeting you in Berlin!
 
 
Welcome of the program committee 2012
 
 
 
 
Congress Impression 2011
 

The CallCenterWorld has taken place for the 13th in 2011 with great success. Have a look at impressions and pictures of the largest trade fair and convention of the Call Center industry.

Photo Gallery

 
 
CAt Award ceremony – the best were be rewarded!
 
Impuls Day CallCenterWorld 2011

The Call Centre Managers of 2011 were honoured

in a special awards ceremony. Our guests celebrated with the

award winners from Germany, Austria and

Switzerland.

 
Contact
Janice Koeser
Janice Köser
Congress Manager
E-mail

Tel:  +49 (0) 61 96 / 47 22 - 761
Fax: +49 (0) 61 96 / 47 22 - 616
 
Contact
Sylke Dörr Senior Sales Managerin
Sylke Dörr
Senior Sales Manager
E-mail

Tel: +49 (0) 61 96 / 47 22 - 662

Fax: +49 (0) 61 96 / 47 22 - 444


 
 
 
Management Circle AG CallCenterWorld®