The biggest event of the customer service industry in Europe!

You are sincerely invited to discover the CCW-World. Here you will find all the information regarding Europe’s biggest event in the field of customer service. In 2015 approximately 7,600 visitors gathered at this major event for customer service, communication and call center in Berlin.

CCW provides perfect networking opportunities, reflects relevant trends and offers innovative knowledge. It attracted more than 250 exhibitors from 19 different countries worldwide. The new layout of the venue with LiveCallCenter, TeleTalk-Demoforum, Newcomer Boulevard was appraised by our visitors.

Customer service and dialogue will meet again from 22 to 25 February at the CCW 2016 at the Estrel Congress & Messe Center Berlin.

Conference Impressions

Have a look at impressions and videos of the largest trade show and convention of the Call Center industry.
Picture gallery

Partners & sponsors 2016

Partners and sponsors of CCW 2016


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