Running for the 12th time, CallCenterWorld once again impressively proved that it is justifiably the major event for call centre management, customer service and customer care in Europe. With 7,500 visitors, Management Circle – the organiser – was able to reaffirm its quality and significance.The four-day congress was very well attended. With a total of 242 exhibitors, the trade fair achieved thesecond-best result in its twelve-year history.

Numerous highlights were presented to the participants: The visit to Sitel as part of the “multi channel contact centre” pre-congress seminar, the CAt-Award presentation including Vince Ebert's cabaret act “Thinking is worth it”, "Life worlds and customer dialogue in 2020 – the new economy of trust” with Sven Gábor Jánsky – the big name among German trend researchers, the UK-Plaza, the 400 m² hands-on LiveCallCenter as well as the guided tours at the trade fair.

You can get an impression of the key events on the Impressions pages.